Frequently Asked Questions
Everything you need to know about shopping with REFY.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please visit our returns portal to initiate a claim and receive your prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.
How can I track my package?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.
Are your products cruelty-free?
Yes, we are committed to ethical sourcing. All REFY products are 100% cruelty-free and we do not test any of our formulations or ingredients on animals.